Gorkha Fashion Return and Refund Policy
1. Returns
We at Gorkha Fashion strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return process subject to the following conditions:
– You may return any unworn, unwashed, and undamaged item within 30 days of the purchase date for a refund or exchange.
– All original tags must be attached, and the item must be in its original packaging.
– Returns are accepted only for items purchased directly from Gorkha Fashion.
2. Refunds
Upon receiving your returned item, we will inspect it to ensure it meets our return conditions. Once approved, we will process your refund within 7 business days.
Refunds will be issued in the original form of payment used for the purchase. Please note that shipping charges are non-refundable unless the return is due to a defect in the product or an error on our part.
3. Exchanges
4. Faulty or Defective Items
In the rare event that you receive a faulty or defective item, please contact us immediately at contact@gorkhafashion.com.au. We will gladly offer a replacement or refund for the defective product, including any associated shipping costs.
5. Consumer Guarantees
Our return and refund policy is in accordance with Australian Consumer Law. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6. How to Initiate a Return
To initiate a return, please follow these steps:
– Contact our customer service team at info@gorkhafashion.com.au to request a return authorization.
– Pack the item securely in its original packaging along with proof of purchase.
– Ship the item to the address provided by our customer service team.
